Terms & Conditions

These Terms and Conditions (“Terms”) govern your use of the Driving Edge mobile application and related services (the “App”, “Platform”, or “Service”).

By creating an account as a Student or Instructor, you agree to be legally bound by these Terms. If you do not agree, you must not use Driving Edge.

1. About Driving Edge

Driving Edge is a UK-based technology platform that enables driving instructors and students to manage lessons, scheduling, payments, expenses, messaging, and learning progress.

Driving Edge does not provide driving instruction, employ instructors, or act as a driving school.

2. Eligibility

To use Driving Edge, you must:

• Be at least 17 years old
• Be legally capable of entering into a contract
• Provide accurate, current, and complete information

Instructors

Instructors must:

• Be legally authorised to provide driving instruction in the UK
• Hold valid qualifications, insurance, and vehicle compliance as required by law

We reserve the right to suspend or terminate accounts that do not meet eligibility requirements.

3. Account Registration & Security

• You are responsible for maintaining the confidentiality of your login details
• You must not share your account with others
• You are responsible for all activity carried out through your account
• Driving Edge is not responsible for unauthorised access caused by your failure to secure your account.

4. Instructor-Specific Terms

By registering as an Instructor, you acknowledge and agree that:

• You are an independent contractor, not an employee, agent, or partner of Driving Edge
• You are solely responsible for:
  • Lesson delivery and quality
  • Student safety during lessons
  • Compliance with DVSA regulations and UK law
  • Vehicle roadworthiness and insurance
• You set your own prices, availability, and cancellation policies
• You are responsible for declaring and paying any applicable taxes
• Driving Edge does not supervise, assess, or guarantee instructor performance.

5. Student-Specific Terms

By registering as a Student, you agree that:

• Driving instruction is provided by independent instructors, not Driving Edge
• You are responsible for attending lessons on time
• You must follow instructor safety guidance
• Payment, cancellation, and refund terms are set by your chosen instructor
• Driving Edge does not guarantee driving test outcomes or lesson results.

6. Payments, Subscriptions, Credit Hours and Fees

6.1 Payments

Driving Edge supports the following payment methods depending on instructor settings:

• Card payments are processed via third-party payment providers such as Stripe.
• Cash, bank transfers, or other payment arrangements are made directly between students and instructors outside the Driving Edge app. Instructors may record these payments within the app for their own records.

Instructors must have and connect their own Stripe account to accept card payments. Driving Edge does not hold funds or process card payments on behalf of instructors.

Driving Edge:

• Does not process, verify, or track cash or bank transfer payments
• Is not responsible for missing, delayed, or disputed cash or bank transfer payments
• Does not act as a payment agent or escrow service for cash or bank transfer payments

Instructors are solely responsible for confirming receipt of any cash or bank transfer payments.

6.2 Subscriptions

• A subscription is required for instructors to access and use the instructor features of the app
• The student side of the app does not require a subscription
• Available plans and pricing:
  • Monthly: £20/month
  • Yearly: £200/year
• Subscriptions are billed through the App Store or Google Play and auto-renew until cancelled
• Users can cancel at any time through the Apple App Store or Google Play Store; cancellation takes effect at the end of the current billing period
• Subscriptions must be managed (including changes, cancellations and refund requests) through the store where they were purchased: the Apple App Store for subscriptions bought on iPhone or iPad, and the Google Play Store for subscriptions bought on Android
• An active subscription is linked to your Driving Edge account and works on the phones and tablets signed in to that account, whether Apple or Android, regardless of which store it was purchased through. Driving Edge is available on iPhone, iPad and Android devices and is not available on desktop or laptop computers
• Driving Edge is not responsible for billing issues, refund decisions, or subscription management handled by Apple or Google
• If a subscription lapses, instructor access may be suspended or restricted until the subscription is renewed

6.3 Credit Hours

• Credit hours are a digital balance of lesson time used within Driving Edge
• Credit hours have no cash value and cannot be withdrawn
• Credit hours are:
  • Instructor-specific
  • Non-transferable
  • Non-refundable within the app

Driving Edge reserves the right to amend credit hour rules, provided this does not affect existing statutory rights.

6.4 Platform Fees

• Driving Edge charges a fee of 1.5% + 20p per transaction, which goes towards covering Stripe’s payment processing fees
• Driving Edge may introduce additional platform or transaction fees

6.5 Payment Disputes

• Payment disputes relating to bank transfers must be resolved directly between the student and instructor
• Disputes relating to card payments must follow the payment provider’s dispute process
• Driving Edge may assist with communication but does not guarantee resolution

7. Cancellation & Refunds

• Cancellation and refund policies are determined by individual instructors
• Driving Edge is not liable for missed lessons, cancellations, or refund disputes
• We may assist with dispute communication but do not guarantee resolution

8. Maps, Locations & Journey Planning

• Addresses are converted into map coordinates (geocoding) and routes, distances and travel times are provided by third-party mapping services
• Geocoded locations may not match the real-world location exactly, and routes or travel times may be inaccurate or out of date
• Users are responsible for confirming pickup and lesson locations directly with each other

Driving Edge is not responsible or liable for inaccurate location data, or for missed or late lessons, wasted journeys, or any losses resulting from it.

9. Messaging, Notifications & Read Status

• Messages sent through Driving Edge may be stored, delivered, and marked as read
• Messaging is provided to support lesson communication and scheduling
• You must not send abusive, offensive, unlawful, or inappropriate content

Driving Edge reserves the right to moderate, restrict, or remove content where required.

10. Learning Progress & Assessments

10.1 Progress Tracking & Skill Ratings

• Progress tracking and skill ratings are informational tools only
• They do not constitute professional certification or test readiness guarantees
• Instructors are responsible for the accuracy of ratings they submit

10.2 Instructor Assessments & Passed Status

Any indication within Driving Edge that a student has “passed”, “is ready”, or similar wording is based solely on information provided by the instructor.

Such status:

• Does not represent an official driving test result
• Does not constitute certification or legal authorisation to drive independently
• Does not replace or override requirements set by the DVSA or UK law

11. Prohibited Use

You must not:

• Use the App for unlawful or fraudulent purposes
• Harass, threaten, or abuse other users
• Attempt to access or manipulate data you are not authorised to access
• Reverse engineer, copy, or misuse the App or its systems

12. Suspension and Termination

Driving Edge may suspend or terminate accounts if:

• These Terms are breached
• The App is misused
• Required by law or regulatory authorities

You may close your account at any time via the App.

13. Limitation of Liability

To the maximum extent permitted by UK law:

Driving Edge is not liable for:

• Accidents, injuries, or damages during lessons
• Driving test outcomes
• Instructor conduct or availability
• Disputes between students and instructors

Use of the App is at your own risk.

Nothing in these Terms limits liability for death or personal injury caused by negligence where prohibited by law.

14. Indemnity

You agree to indemnify and hold harmless Driving Edge from any claims, losses, or liabilities arising from:

• Your use of the App
• Your breach of these Terms
• Your interactions with other users

15. Data Protection

Personal data is processed in accordance with our Privacy Policy, in compliance with UK GDPR and the Data Protection Act 2018.

16. Changes to These Terms

Driving Edge may update these Terms from time to time. Continued use of the App after changes take effect constitutes acceptance of the updated Terms.

17. Governing Law & Jurisdiction

These Terms are governed by the laws of England and Wales, and disputes are subject to the exclusive jurisdiction of its courts.

18. Contact

For questions or support, contact: support@drivingedge.uk